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If the smart card user passcode (also known as PIN) has been blocked (for example by entering the wrong passcode several times), it can be unblocked by using the functionality available on the "Unblock User Passcode" tab.
Card Serial Number:This field should be entered automatically if the card is inserted.
Challenge: This field is entered by clicking the "Get" button next to it. Next to the field there is also a checksum of the Challenge value displayed.
Cryptogram: The cryptogram is calculated by the manager of the smart card. The manager of the smart card knows the Administration key for this card. If you are the manager of the card, you can use the "Get" button to calculate the Cryptogram using the Administration key. If you are not the manager of the smart card, you need to provide the Challenge to the manager of the smart card and then the manager of the smart card will give you the Cryptogram back.
Note that it is important that the card is not removed and that the tab remains open during the process as it is a one to one relationship between the Challenge and Cryptogram.
New passcode: When the Card Serial Number, the Challenge and the Cryptogram have been filled you may enter the new passcode (twice). After that the "Write To Card" button is activated and can be used to complete the transaction.
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